Job Title Communication Officer

Directorate Executive Director’s Office

Department Communication

Reporting to Communications Relationship Specialist

Salary Grade N5

Jobs that report to this role

None

Job Purpose

Responsible for designing and implementing the organisation’s communication and public relations strategy, ensuring the efficient and timely sourcing, management, and dissemination of strategic and operational information both within and outside the Authority.

Key Responsibilities:

1. Strategic Communications & Public Relations

• Serve as the first point of contact for stakeholders and the public on matters related to NITA-U’s mandate and strategic plan.

• Prepare, implement, and regularly review the Authority’s communications and public relations strategies and policies.

• Plan and implement public information programmes to keep various stakeholders (government, media, private sector, civil society, and the public) informed about NITA-U’s initiatives.

2. Media & Content Management

• Monitor media coverage daily, analyse reportage on NITA-U and ICT issues, and advise management on appropriate responses and follow-up.

• Write, edit, and distribute content including press releases, speeches, website and social media content, publications, annual reports, and promotional materials.

• Ensure appropriate media coverage and publicity for NITA-U events and official engagements.

3. Digital Communications & Online Engagement

• Manage NITA-U’s website and social media channels, tracking traffic, engagement, and online brand sentiment.

• Drive timely execution of online campaigns and marketing communication initiatives; analyse and report on return on investment (ROI).

• Support internal and external stakeholders in delivering the annual digital communications plan and other digital go-to-market (GTM) deliverables.

• Identify and implement new online channels and creatively leverage existing digital assets to strengthen brand presence.

4. Knowledge & Information Management

• Develop systems and methods for documenting and managing knowledge

generated by the Authority, and facilitate access for relevant stakeholders.

5. Protocol & Stakeholder Engagement

• Facilitate all protocol matters including national and international conferencing arrangements, ticketing, hotel reservations, and airport transfers for NITA-U officials and guests.

• Support stakeholder engagement and coordination in line with the Authority’s objectives.

6. Corporate Branding & CSR

• Lead the branding and positioning of NITA-U’s corporate image and ensure its consistency and protection across all platforms.

• Plan, coordinate, and implement Corporate Social Responsibility (CSR) initiatives and other public-facing programmes.

7. Advocacy & Public Mobilization

• Design and implement communication programmes to mobilize public opinion in support of national, regional, and global ICT developments.

Position Requirements

Education

• A minimum of a Bachelor's degree in Mass Communication, Business Management, International Relations/Diplomacy, Marketing, or a related field from a recognized university.

• Postgraduate training in Media Studies, Journalism, Public Relations, Technical Writing, Web Editing, or Marketing is an added advantage.

Experience

• A minimum of three (3) years of relevant experience in communication, public relations, or customer relationship management within a public sector institution, private organization, or donor-funded project.

• Experience as a reporter or editor in a reputable media house will be considered an added advantage

Technical Expertise

• Proficiency in written and spoken English.

• Strong communication, interpersonal, and report writing skills.

• Proficient in Microsoft Office applications and standard business software.

• Experience in website management, including content planning, editorial oversight, optimization, and implementation.

• Familiarity with content management systems (e.g., SharePoint), and basic knowledge of HTML, CSS, and JavaScript.

• Knowledge of digital marketing and advertising tools, including SEM, SEO, PPC, and online ad serving.

• Proficient in website analytics (e.g., Google Analytics) and social media monitoring tools (e.g., Radian6, Hootsuite).

• Skilled in social media strategy, content development, and marketing analytics.

EMPLOYMENT TERMS

As a responsible and equal-opportunity employer, NITA-U is committed to providing competitive employment terms to successful candidates with the right qualifications, skills, competencies, and experiences. The job specifications, descriptions, and other details are found on the NITA-U official website (www.nita.go.ug)

APPLICATION PROCESS

Interested applicants who meet the job requirements/specifications and with the right personal attributes are invited to complete and submit their application form (which can be downloaded from the NITA-U official website  https://www.nita.go.ug/downloadable-forms/job-application-forms),  with a cover letter, supported by curriculum vitae, copies of certificates and testimonials, and must specify day time telephone contact, postal and email addresses of both the applicant and three referees, to the address below.

The Executive Director,

National Information Technology

Authority – UGANDA (NITA-U),

Palm Courts, Plot 7A, Rotary Avenue (former Lugogo bypass)

P.O. Box 33151, Kampala-Uganda

Tel: 0417 801 038

via email: hr@nita.go.ug

The deadline for applications for the positions is 18th June 2025 (Not later than 1700 hrs. Local Time). Only Soft copy applications will be accepted, and no application will be considered without a duly completed and signed standard application form (referred to above). You can apply for a maximum of two positions.

FEEDBACK

Only successful candidates will be contacted. Any form of solicitation, influence peddling, or any other “backdoor” attempt, of whatsoever nature, to influence the selection process in one’s favour, will automatically lead to the disqualification of a candidate without any recourse.

Privacy Notice

Your privacy matters to us. NITA–U will use the information you provide only to process your job application, keep it secure, and retain it for no longer than necessary. You can ask to access, correct, or erase your data at any time by writing to hr@nita.go.ug. See the full privacy notice on our website at https://www.nita.go.ug/data-protection-privacy-notice