Reports to          : Manger Registry and Records

Supervises          : NA

Department       : Human Resources

Duty Station      : Duty Area

Job Purpose

To implement employee relations strategies and manage the HR registry ensuring accurate record-keeping, compliance with labor laws and fostering a positive work environment. The role supports the resolution of employee concerns, promotes workplace harmony and ensures the efficient handling of HR documentation and data.

Impact: The Employee Relations/Registry Officer plays a key role in maintaining harmonious employee relationships and efficient HR operations. By addressing workplace concerns and ensuring the integrity of HR records, the position enhances employee satisfaction, compliance and operational efficiency.

Key Result Areas

1. Assist in implementing employee relations policies and procedures
2. Support the resolution of workplace conflicts and grievances in a fair and timely manner
3. Ensure adherence to labor laws and regulations in all employee relations activities
4. Provide advice on compliance-related matters to employees and management
5. Maintain the HR registry by ensuring all employee records, contracts and documents is accurate, secure and up to date
6. Ensure proper classification, storage, and retrieval of HR documents
7. Act as a liaison between employees and HR management to address concerns and provide information
8. Disseminate HR-related updates, policies, and initiatives to employees
9. Document and track grievances, disciplinary actions, and resolutions
10. Ensure adherence to grievance and disciplinary procedures
11. Maintain accurate data in HR systems and prepare reports on employee relations activities
12. Generate regular compliance and registry management reports

Expected Output

1. Timely and effective resolution of workplace concerns and grievances.
2. Accurate, secure, and accessible employee records and documentation.
3. Reports and records demonstrating adherence to labor laws and organizational policies.
4. Evidence of timely and clear communication of HR updates and initiatives.
5. Comprehensive logs documenting actions taken and outcomes achieved.
6. Accurate reports on employee relations activities, trends, and registry updates

Person Specifications

Academic Qualifications

• Bachelor’s degree in human resource management, Industrial Relations, Business Administration, or a related field
• Certification in labor law or industrial relations is an advantage.

Experience

• A minimum of 3 years of experience in employee relations or HR operations, with experience in maintaining HR records and documentation
• Familiarity with labor laws and grievance handling processes
• Experience in the energy or utility sector is an added advantage.

Competencies

• Knowledge of labor laws, employee relations practices, and HR policies
• Proficiency in HR information systems and document management software
• Strong organizational and data management skills
• Excellent communication and interpersonal skills
• Empathy and ability to handle sensitive employee concerns
• Problem-solving and decision-making abilities
• Attention to detail and commitment to accuracy
• Ability to manage multiple tasks and meet deadlines
• High level of confidentiality and integrity.

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