Reports To:                    Senior Area Engineer – O&M Customer Service

No. Of Positions:          (13)

Department:                 Commercial and Operations Service

Duty Station:                 Duty Area

Job Purpose

To support the operations and maintenance of the electrical distribution network within a designated area by assisting with routine inspections, fault resolution, safety enforcement, and customer service. The trainee will gain practical experience in power distribution systems and contribute to delivering reliable and efficient electricity services.

Impact

The trainee supports the area engineering team by contributing to improved power reliability, timely customer service, and adherence to safety and compliance standards. This position helps reduce outage times and enhances customer satisfaction while developing technical competence in network operations.

Key Result Areas

Assist in inspecting, monitoring, and maintaining the electrical distribution network.

Participate in resolving electrical faults and breakdowns under supervision.

Support customer complaint resolution processes related to power outages and service reliability.

Help enforce safety procedures during network maintenance and repair activities.

Accompany Technical Assistants O&M/Connections during routine maintenance tasks to understand operational workflows.

Assist in documenting faults, maintenance records, and inspection reports accurately.

Participate in area safety audits and risk assessments to ensure compliance with industry standards.

Contribute to reporting on network performance and customer service delivery within the assigned area.

Learn and support the use of tools and software for tracking service delivery and asset management.

Attend training and mentorship sessions to enhance skills in distribution engineering and field service.

Expected Outputs

Hands-on exposure to O&M activities within the power distribution network

Timely participation in fault handling and preventive maintenance efforts

Accurate and complete maintenance and service records

Compliance with UEDCL safety procedures and customer service guidelines

Enhanced knowledge and technical skills in distribution operations

Positive contribution to the O&M team’s performance

Academic Qualifications

Bachelor’s degree in Electrical Engineering or a related field

Must Graduated within the last three (3) years

Experience

No formal work experience required

Competencies

Basic understanding of electrical systems and distribution networks

Willingness to learn and apply technical knowledge in the field

Problem-solving mindset and strong attention to detail

Good communication skills for team interaction and customer service

Ability to work in outdoor and field-based environments

Awareness of workplace safety and regulatory compliance

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