JOB TITLE: IT SUPPORT OFFICER

DEPARTMENT/ UNIT: IT

REPORTS TO: IT HEAD

JOB OBJECTIVE(S)

To ensure on a daily basis that UBA Uganda has availability of all network and hardware resources.

DUTIES & RESPONSIBILITIES

• Install, configure and deploy pc and server software and hardware.
• Provide PC support to users.
• Support in administering and monitor performance of network systems
• Maintain documentation of hardware systems.
• Support in determining problem patterns and recommend solutions.
• Maintain an equipment schedule for PC’s, servers, ATM’s, printers and UPS’s
• Assist in identifying the need for new systems or re-engineering of existing systems.
• Support in managing and ensuring network security.
• Monitor the network availability by ensuring that all related tasks are properly performed.
• Provide online support to users.
• Support in installing and configuring network devices including servers, hubs, switches and routers.
• Support in managing schedules for preventive maintenance.
• Support in managing anti-virus server and ensure updates across the network on a daily basis.

KEY COMPETENCY REQUIREMENTS

Knowledge

• At least one-year Banking experience.
• Knowledge of bank operating system.
• Experience in administration of network resources, servers and related systems
• Configuration and maintenance.

Skill/Competencies

• Ability to work under pressure.
• Good knowledge of IT Systems.
• Good presentation and report writing skills.
• Understands the business and can proactively see IT solutions to business problems.
• Ability to maintain good working relationships.
• Ability to work longer hours.
• Proactive in wanting to make a difference.
• A good team player

HOW TO APPLY

All interested staff should send their CV, application letter and copies of academic certificates to ubaugandahr@ubagroup.com addressed to;

Head of Human Capital

United Bank for Africa

Plot 2, Jinja Road

Kampala, Uganda.

Deadline for applications is 20th May 2025.