Lead Generator (C&B) - Absa Bank Uganda

Kampala Deadline: May 06, 2025
Banking & Insurance Full Time Mid Level

Job Summary

Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya, Uganda, Botswana, Mozambique, TZ (BBT), TZ (NBC). Please contact Reward for details.

Job Description

  • Engage in Customer Retention and Relationship Management with the expected outcome as follows.
  • On an annual basis, agree targets with the head of product houses i.e. cards, Bancassurance and products
  • Monitor personal performance on monthly basis and provide feedback to the manager CLM on progress made.
  • Manage customer attrition on liabilities, card, bancassurance space
  • Manage customer retention on liabilities through activating dormant/inactive accounts, account funding, debit card conversions.
  • Support on digital uptake through digital signups
  • Support in insurance premium collection through customer call reminders
  • Identify cross-selling opportunities for the sales team.
  • Provide necessary information and statistics pertaining to retention activities.
  • Ensure that all calls are conducted as required and submit call reports after each event detailing the outcome of the calls.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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