
Lead Generator (C&B) - Absa Bank Uganda
Kampala
Deadline: May 06, 2025
Banking & Insurance
Full Time
Mid Level
Job Summary
Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya, Uganda, Botswana, Mozambique, TZ (BBT), TZ (NBC). Please contact Reward for details.
Job Description
- Engage in Customer Retention and Relationship Management with the expected outcome as follows.
- On an annual basis, agree targets with the head of product houses i.e. cards, Bancassurance and products
- Monitor personal performance on monthly basis and provide feedback to the manager CLM on progress made.
- Manage customer attrition on liabilities, card, bancassurance space
- Manage customer retention on liabilities through activating dormant/inactive accounts, account funding, debit card conversions.
- Support on digital uptake through digital signups
- Support in insurance premium collection through customer call reminders
- Identify cross-selling opportunities for the sales team.
- Provide necessary information and statistics pertaining to retention activities.
- Ensure that all calls are conducted as required and submit call reports after each event detailing the outcome of the calls.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
CLICK HERE TO APPLY
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