Responsibilities

• Provide presales design support for fixed data networks, business mobility or value-added solutions for both new and existing customers requiring Airtel Business Africa Solutions, in support of sales.
• Support sales in positioning project management works and service management to customers when such services will facilitate progression towards or closure of Airtel Business Solutions.
• Maintain a thorough understanding of the external tools that are required in conjunction with internal tools, systems and processes in order to develop quality / approved technical proposals to customers.
• Maintain a high degree of technical knowledge of all Airtel Business Africa products, services and solutions sets.
• Contribution to the Knowledge Management - Bid Management Repository.
• Based on specific skills, customer project assignment work activity will be required for complex or non-standard projects.
• Secure as required additional resources to accommodate specific customer requirements in accordance with Airtel Business Africa established processes and policies.
• Ability to interface with customers as required in support of internal sales, operational personnel, or established third party relationships.

Qualifications

• Degree in relevant technical field.
• Technical certification in relevant area (i.e. CCDP, CCIE).
• PMP certification (or equivalent for project management).
• ITIL V3 (or equivalent for service management).
• Minimum of 2-3 years related work experience in customer facing organizations within the telecom or IT industry or equivalent.
• Ability to engage and partner with customer at a detailed technical level.

How to apply

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Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

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